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Remote Network Management – who’s responsible?

7th December 2016 | In Technical Services
Colocation can offer many benefits to businesses. Dedicated racks often come with a standard package of power and connectivity. While cages come fully-equipped with security measures and ensure optimum cooling. Tenants thereby avoid the cost and challenge of implementing these measures in house. Colocation also provides a solution to housing equipment for remote offices across the globe. However, whilst the sites are manned and secure, responsibility for the actual infrastructure and installation remains with the customer. This in itself can be a hindrance for organisations who don’t have resource to manage equipment in these locations. The initial equipment move and set up requires considerable planning. Not to mention to ongoing maintenance, network management and hardware changes. Sending in-house engineers abroad to carry out these routine remote network management tasks or updates can be prohibitively expensive. But hiring local-third party engineers, or utilising the colocation facility’s own engineers can also be a challenge. With no prior knowledge of your systems, third-party engineers often require highly specific instructions. Which can be difficult for IT teams to provide when they may not have set foot in the data centre. The likelihood of receiving a different engineer for each piece of work that needs to be carried out further compounds this issue.

Help with Remote Network Management

Instead, companies should be looking to service partners to deliver a more complete solution. In so doing, businesses can forge ongoing relationships with engineers who begin to work as an extension of their own team. But while still only paying for the time they are required. The longer you work with a partner, the better their understanding will be. And then next time you need to consult them, you’ll save a lot of time and money bringing them up to speed. Similarly, if you encounter any problems with your system, a familiar engineer will be able to identify and trouble shoot issues much more quickly and easily than someone who has no knowledge of your infrastructure. A service partner can be called upon when required to carry out planning, installations, upgrades, configurations and troubleshooting in your colocation environment. They can even provide documentation of your systems. Which means you have a record of exactly what’s there and how it’s been configured. They can also manage the logistics of installations and upgrades, planning and carrying out the physical movement of equipment and removal of packaging and any old equipment. In contrast to a one-off third party engineer, a good partner will work to truly understand your business. Plus, recommend solutions. They will bring broad levels of expertise to the table across multiple vendors, technologies and disciplines. And can ensure you achieve success in your colocation aspirations.