Key Account Manager

Key Account Manager

South Africa
Posted 2 weeks ago

Hardware Distribution is rapidly expanding its operations in South Africa and as an equal opportunity employer; this position will be filled in accordance with our current Employment Equity practices.

The Account Manager’s role will be to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. You will also answer client queries and identify new business opportunities. In this role, you will liaise with cross-functional internal teams to improve the entire customer experience.

If you are familiar with account management software (CRM), have a flair for client communication and understand reseller behaviour, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.


  • Operating as the lead point of contact for any and all matters specific to your accounts
  • Building and maintaining strong, long-lasting customer relationships
  • Overseeing customer account management, including negotiating contracts and agreements to maximize profit
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business and identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. sales results and forecasts)
  • Assist with challenging client requests or issue escalations as needed
  • Qualify leads from marketing campaigns as sales opportunities
  • Contact potential clients through cold calls and emails
  • Present our company to potential clients
  • Identify client needs and suggest appropriate products/services
  • Customize product solutions to increase customer satisfaction
  • Proactively seek new business opportunities in the market
  • Stay up-to-date with new products/services and new pricing
  • Generate sales among client accounts, including upselling and cross-selling
  • Makes sure clients receive requested products and services in a timely fashion
  • Manage projects within client relationships, working to carry out client goals while meeting company goals
  • Service multiple clients concurrently



  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager in IT Distribution is a must
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written English communication skills (multi-lingual ability a definite advantage)
  • Verifiable Certification and/or training in the field of sales or business development
  • Hands-on experience with multiple sales techniques (including cold calls)
  • Track record of achieving sales quotas and understanding of sales performance metrics
  • Effective time-management skills and the ability to handle multiple, complex deliverables
  • Experience in ICT distribution will be an advantage
  • Applicant must be a South African citizen
  • Applicant may not have any criminal record


50% of Medical aid

20 days leave per annum


Salary is negotiable, based on a 60/40 split OTE model.  We also offer R2000 per month towards fuel expenses and R800 per month towards cell phone expenses on a claim basis.


We always provide on-going training across our complete portfolio of vendors to ensure we are the very best in our field.


Hardware South Africa
Selborne House,
Fourways Golf Park
Roos Street,
Fourways, 2191

Johannesburg, Gauteng
South Africa



Monday-Friday 8:00-17:00


*** You can apply online, or if you prefer, please send your CV via email to ***

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