Downtime due to equipment failures or system faults can cost businesses thousands. Time from problem occurrence to resolution is a key metric as each minute of productivity lost equates to loss of earnings for a business. Yet this time can be frustratingly long and challenging as businesses try to extract the relevant information, working with a support provider to investigate and solve the problem. Sometimes a fault may occur on a weekend when no one is around to identify it. And in some cases, if logs aren’t recorded straight away, the information disappears. This means a business has to wait for the problem to occur again before they can act on it. But what if there was a way for us to solve these problems before the business in question even knows they exist?
Remote network monitoring and management services collect and collate information from all your devices. If a problem arises, a system becomes overloaded or a piece of equipment fails, the network monitoring service triggers a ticket so the problem will often be resolved before you even know it’s arisen. The service works via a VPN connection into the customer’s network. Third party suppliers are all managed through the service, as is 24-hour network monitoring meaning you effectively benefit from full time system management. The benefits are clear. Improved availability and time saving can have huge impacts on a business’ productivity. While the need for network monitoring tools and on-call rotas becomes minimal. Businesses can receive practical information on patches, updates and hardware upgrades to ensure their assets remain up-to-date, secure and high performing. Change management also becomes an easier task. Businesses can gain valuable insights into the health of their system and areas for improvement. Once new systems have been launched they have the reassurance that systems are being examined for any unexpected faults. Tags: support
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