Technical FAQs

We Have the Answers


We Have the Answers: Technical FAQs

Authors: Emma Meecham Jones & Paul Bonner

You have the questions, we've got the answers. Technical FAQs.

Our technical team are approached with many questions from our customers, so we thought it'd make a good forum to share some of those and their corresponding answers! Have a read of a few below to see if your question has been answered.

What device would you recommend to manage equipment out of band in a lights out DC location?

"Hardware carry a full range of Terminal Servers from Avocent, OpenGear and Raritan. Deploying a terminal server at a remote DC is vital as it provides console access should an issue occur. We tend to deploy these devices on a separate management network with its own external connectivity and optional firewall protection to ensure connectivity is always possible."

Do you offer any training for engineers?

"Our networking vendors have a wide range of courses that are available either as on-demand or as Instructor led online. Customers can purchase a 'passport' for a named individual that gives them access to the complete portfolio of courses. This covers both Cisco and Juniper courses and both offer a wide range of free training on their website."

Are you able to provide installation services globally or are you UK focussed?

"We can provide implementation services globally either by utilising our own engineers or those of one of our partners. We are currently working on a large DC migration project that will involve our engineers visiting twelve countries to deploy equipment."

Can you install copper and fibre infrastructure cabling within a building?

"We have built a very strong relationship with a partner and have collaborated with them for over ten years. Together we can undertake any cabling project from a few new data points right through to a complete office upgrade."

Do you have any questions for our technical engineers? Contact us and send them over!

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