INTERNATIONAL RETAILER POS REFRESH

A leading international fashion retailer embarked on a Point of Sale (POS) refresh across Europe and UAE with extremely tight timescales.

Business Challenge

The main driver for the project’s aggressive timeframe is that all equipment needed to be replaced by the company’s financial year end to comply with processing restrictions. These restrictions mean that the new POS system must be operational in order to complete the End of Financial Year tills processing as it cannot span two systems.

 

Initially, the fashion retailer adopted an in-house approach to the rollout with their own support staff travelling all over Europe to install the solution and train local staff in its operation. But they quickly found that this was a costly approach in terms of both expense and their technical team’s time. With a small team, responsible for the support and development of the estate they looked for an external partner to assist with the project.

Hardware.com tailor-made services included:

  • Receipt and storage of customer sourced equipment.
  • Pre-Staging of each store environment.
  • Initial testing of environment.
  • Remote access to equipment for final testing and signoff by client resource.
  • Reduced and safe packaging of equipment.
  • Just-in-time logistics for delivery of equipment to store.
  • Onsite Engineering resource to install equipment within project timeline.
  • Project management.
  • Collection of old redundant equipment.
  • Recycling of redundant equipment.

Why Hardware.com?

  • Strong logistics capability
  • Trusted advisor status with multiple vendor partners
  • Multi-million $ demo labs
  • Dedicated logistics operation
  • Rapid order processing
  • Experienced engineer resource
  • Design and testing capabilities
  • Pre-Staging facilities
  • Global Import / Export
  • Proven project methodology
  • 24/7 support
  • Worldwide technical reach
  • Single point of contact
  • Virtual Warehousing
  • Asset Disposal
  • Project Management services
  • Bespoke Training
  • Safe Contractor accredited
  • ISO 9001:2015 & ISO 27001:2013 certified

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Solution Highlights

  • Strategic partnership between a leading international fashion retailer and Hardware.com.
  • Equipment fully tested by the build team before being handed over to the client’s technical team.
  • Logistics team managed the entire process from the packaging of the equipment in our warehouse to the safe and secure delivery to the store location.
  • The relationship that has been built with our client’s team has allowed us to successfully build and install all stores within the current European phase of the project with no delay or site issues being presented.

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