MASS DEPLOYMENT OF NEW CPE INFRASTRUCTURE

Fast and reliable management of equipment roll-outs and installations, meeting timescales and handling all
the challenges of global logistics.

Mass deployment of new CPE infrastructure

Large-scale installations are a time-consuming activity, particularly across multiple sites, locations and countries. We understand that local IT teams often cannot deliver infrastructure change due to organisational resource and timescales. Our unique service combinations can significantly accelerate return on investment by delivering fast, reliable and de-risked equipment deployments across the full technological landscape.

 

Our CPE Solution provides the opportunity to develop necessary operational readiness and roll out the virtual services to the end customer in phases. As more complex and demanding operating conditions prevail, the requirement for Service Providers to mass deploy Customer Premises Equipment (CPE) has never been greater.

Business Challenge

Our customer is one of the largest service providers in the UK and has been a longstanding
customer for many years. When faced with a national rollout of CPE equipment, to a
well know retailer within the construction industry.

Key challenges faced

  • Logistics – Ensuring devices arrived on site when required.
  • Survey – Establishing and documenting requirement based on current infrastructure.
  • Engineering resources – Having a national base of engineers to install the equipment.
  • Pre-configuration – Applying configuration to devices prior to shipping.
  • Testing – Mitigating the risk of DOA equipment.
  • Project Management – Ensuring the project ran smoothly.
  • Customer liaison – Seamless contact with the end customer.
  • Unknown environments – Little understanding of the end user environment.
  • Warehousing – Storing of devices prior to shipping.
  • Minimal downtime – Retail environment demanded zeo downtime.

The project was part of a connectivity solution that our customer was providing and while they were able to plan and deploy the circuits they came to Hardware.com to manage the CPE rollout. As the project involved a connectivity move between providers and the fact that this was a retail customer, meant that the complexity of the onsite work increased.

Project overview?

  • Project Management
  • Onsite Audits
  • Virtual Warehousing
  • Pre-configuration and testing of devices
  • Provision of unique configurations
  • Onsite engineering resources
  • Reduction and simplification of onsite
    installation resource
  • Support Portal to troubleshoot issues

Why Hardware.com?

  • DVAR Direct procurement with Juniper
  • Trusted advisor status with multiple vendor partners
  • Multi-million $ demo labs
  • Dedicated logistics operation
  • Rapid order processing
  • Experienced engineer resource
  • Design and testing capabilities
  • Pre-Staging facilities
  • Proven project methodology
  • 24/7 support
  • Single point of contact
  • ISO 9001:2015 & ISO 27001:2013 certified

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Solution Highlights

  • Hardware.com were able to deploy engineers to each site to survey the existing environment.
  • Co-operation with the customer to construct a schedule that detailed the most effective and efficient deployment method.
  • ‘Pre-flight’ tests were completed prior to migration to ensure the functionality and operation of both the CPE device and circuit to minimise the potential of issues and downtime.
  • Successfully deployed the equipment at the end-user locations, on-time and on-budget.

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