LARGE PUBLIC SECTOR NETWORK SIMPLIFICATION

Having recently exited from a major 10 year IT outsource contract, a large government organisation had identified that they had inherited a complex infrastructure which was largely end of support – having suffered from years of under-investment. 

Large public sector network simplification

Having recently exited from a major 10 year IT outsource contract, a large government organisation had identified that they had inherited a complex infrastructure which was largely end of support – having suffered from years of under-investment.

Business Challenge

As a priority, they put plans in place for a full infrastructure refresh, the goal of which was to build a resilient platform capable of supporting automated services in the future and helping them to drive down their operational cost and complexity. The first phase of this project was to replace their legacy Avaya campus core, DC and distribution architecture, along with securing their internet facing links.

 

We received the first phase of the £multi-million project for a network that processes an annual £6bn of revenue. Our solution consolidated and simplified the core, DC networks and secured their internet facing links. It provided them with their critical reliability and resilience, along with reducing their operational complexity, one of their key aims.

Solution Overview

Following a successful tender to supply and support hardware for a large data centre refresh, we were further engaged in a Professional Services contract to design the new network (high and low level), provide testing plans, support integration and implementation, document and provide training on the overall solution providing a next generation data centre platform.

 

  • High & Low level EVPN /VXLAN design architecture.
  • Detailed testing plan provision.
  • Support integration & implementation.

Why Hardware.com?

  • DVAR Direct procurement with Juniper
  • Trusted advisor status with multiple vendor partners
  • Multi-million $ demo labs
  • Dedicated logistics operation
  • Rapid order processing
  • Experienced engineer resource
  • Design and testing capabilities
  • Pre-Staging facilities
  • Proven project methodology
  • 24/7 support
  • Single point of contact
  • ISO 9001:2015 & ISO 27001:2013 certified

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Support Services Highlights

  • Hardware footprint was provided to the operatives and engineers, allowing the helpdesk team to understand more regarding the pressures and priorities of our customers.
  • Hardware.com’s first line engineers were on hand to handle and proactively manage all support calls as outlined in the agreed process flow.
  • Our engineers actively monitored open cases to ensure replacement devices and deployed engineers arrive on site within the allotted SLA time-frame.
  • Appropriate resources used to resolve outstanding technical problems efficiently as possible.

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