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Our multi-vendor expertise helped the in-house engineers of an established ICT supplier make successful decisions relating to their customer’s network transition and customer premises equipment.

Business Challenge

When an established supplier of technology in education took on a project to deliver a core network transition and roll-out of new customer premises equipment into a segment of schools, they needed a supplier to assist them in providing a great service.

 

As well as delivery of the equipment, the client was seeking someone to offer expert product advice and assurance that the chosen system was the best choice for their customer’s requirements.

Business Solution

Recognising the importance of selecting the right equipment to suit the customer’s specific needs, our engineers ran workshops in our bespoke demonstration environment. This allowed for hands-on experience and testing of the products, including stress tests, to prove the equipment performed under load.

 

The process reassured our client that the equipment they were delivering to their customer would perform well before any investment was made.

 

Following this, our pre-staging services allowed configuration and set-up of all equipment prior to shipping using the specific site information provided by the company. From here, all equipment was ready to be shipped direct to its final location where it could easily be installed by the company’s own engineers.

 

The whole project was hugely successful and the company were delighted by the comprehensive offering Hardware.com provided. We considered all aspects and ensured a seamless and hassle-free process from beginning to end, meaning they too could deliver an exceptional service to their customers.

Key project objectives

  • Expert product advice
  • Large-scale rollout of new CPE equipment
  • One point of contact for whole process

Why Hardware.com?

  • Trusted advisor status with multiple vendor partners
  • Multi-million $ demo labs
  • Dedicated logistics operation
  • Rapid order processing
  • Experienced engineer resource
  • Design and testing capabilities
  • Pre-Staging facilities
  • Proven project methodology
  • 24/7 support
  • Single point of contact
  • ISO 9001:2015 & ISO 27001:2013 certified

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Solution Proposal & Benefits

  • Complete network transition from Cisco to Juniper
  • Demonstration centre workshops and proof of concept
  • Supply and delivery of equipment
  • Pre-configuration and remote installation assistance services
  • Specialist Strategic Alliance partnership for end-to-end delivery of CPE products into UK customer base

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